Return Refund Policy

Melinda Sue LLC
 
Physical Address: 544 Chaney Grove Rd, Timmonsville, SC 29161
 
Customer Service Email: service@melindasuellc.com
 
Website: https://melindasuellc.com/
 
Effective Date: [Insert Date]
 
This Return & Refund Policy applies to all jewelry, accessories, and wholesale prepack products purchased directly from our official website (https://melindasuellc.com/). By placing an order with Melinda Sue LLC, you acknowledge and agree to the eligibility requirements, processes, and terms outlined below. We strive to ensure your satisfaction with every purchase and will resolve issues with transparency and promptness.
 

1. Eligibility for Returns & Refunds

 
To qualify for a return, refund, or exchange, your item(s) must meet all of the following criteria:
 
  • Return requests are submitted within 14 calendar days of the delivery date (per carrier tracking confirmation).
  • Products are in original, unused, and unaltered condition – no scratches, tarnish, signs of wear, damage, or modifications from improper use/care.
  • All original packaging, tags, and included accessories (e.g., polishing cloths) are returned with the item; wholesale prepacks must be returned in their complete, unopened packaging.
  • A valid proof of purchase (order confirmation email, digital receipt, or order number) is provided with the return request.
 

Non-Eligible Items

 
The following items are not eligible for returns, refunds, or exchanges due to their nature, limited availability, or custom/wholesale terms:
 
  • Items marked as Final Sale (including sale-tagged jewelry, accessories, and clearance products).
  • Wholesale prepacks that have been opened, disassembled, or resold.
  • Custom or personalized jewelry pieces (if applicable).
  • Items damaged due to accidental misuse, neglect, unauthorized repairs, or improper storage.
  • Partial sets of jewelry/accessories – entire sets must be returned for eligibility.
 

2. How to Initiate a Return

 
No unapproved returns will be accepted or processed – follow these steps to submit a valid return request:
 
  1. Submit a Return Request: Email our customer service team at service@melindasuellc.com with the subject line: Return Request – [Your Order Number]. Include your full name, shipping address, the specific item(s) to return, and a brief reason for the return.
  2. Await Return Authorization: Our team will review your request within 1–2 business days and issue a Return Authorization (RA) Number and pre-approved return shipping address via email.
  3. Package & Ship the Return: Securely repackage the eligible item(s) with all original materials and clearly write the RA Number on the outside of the shipping package. Arrange for shipping to the pre-approved address using a trackable carrier (e.g., USPS, FedEx, UPS).
    • Customer Responsibility: All return shipping costs are borne by the customer; original shipping fees (including free shipping for eligible orders) are non-refundable.
    • Insurance Recommendation: We suggest purchasing shipping insurance for returns, as Melinda Sue LLC is not liable for lost, stolen, or damaged return packages.
     
 

3. Refund Processing

 
Once our warehouse receives and inspects your returned item(s) (typically 3–5 business days after delivery to our facility) and confirms full eligibility:
 
  • We will send a Refund Approval Email to notify you the refund has been processed.
  • Refunds are issued to the original payment method used for the order (credit/debit card, PayPal, etc.).
  • Refund processing times are determined by your payment provider: credit/debit card refunds may take 5–10 business days to post to your account; PayPal refunds are processed within 1–2 business days.
  • The refund amount will only include the purchase price of the eligible item(s) – return shipping costs, original shipping fees, insurance fees, and any other associated charges are non-refundable.
 

4. Exchange Process

 
We offer exchanges for eligible items only in the following circumstances (no general exchanges for change of mind):
 
  • You received a defective product (manufacturing flaw, broken components, or material defects).
  • You received the incorrect item (wrong style, size, color, or product) due to our fulfillment error.
  • Wholesale prepacks that are damaged or incorrect upon delivery (must be unopened).
 

Exchange Steps:

 
  1. Email our team at service@melindasuellc.com with the subject line: Exchange Request – [Your Order Number] and include clear photos/videos of the defect/incorrect item as proof.
  2. Our team will verify the issue within 1–2 business days, issue a RA Number, and provide a prepaid shipping label for the return (we cover all return shipping costs for exchange-eligible items).
  3. After we receive and inspect the defective/incorrect item, we will ship the correct/replacement item to you at no additional shipping cost.
    • Exchanges are limited to the same product or a product of equal value; a price difference will be charged for exchanges for higher-value items, and a partial refund issued for lower-value items.
    • If the requested exchange item is out of stock, we will issue a full refund for the original item (per Section 3) instead of an exchange.
     
 

5. Defective/Damaged Items (Manufacturing/Shipping)

 
If you receive a product that is defective (manufacturing flaw) or damaged during shipping, notify us within 3 calendar days of delivery via service@melindasuellc.com. Include your order number, photos/videos of the defect/damage, and proof of purchase.
 
Our team will review your claim and provide a resolution (free replacement, full refund, or store credit) at your option. We will provide a prepaid shipping label for the return of defective/damaged items and cover all associated shipping costs.
 

6. Store Credit Option

 
If you prefer not to receive a monetary refund, you may request store credit for eligible returned items (in lieu of a refund to your original payment method). Store credit is issued for the full purchase price of eligible items (excluding shipping fees) and is valid for 12 months from the date of issue. Store credit can be used for any future purchases on our website (excluding final sale items and opened wholesale prepacks).
 

7. Order Cancellations

 
You may cancel your order only if it has not yet been processed or shipped by our warehouse. To cancel an order:
 
  • Email our team at service@melindasuellc.com with the subject line: Order Cancellation – [Your Order Number] as soon as possible.
     
  • If canceled before shipping: A full refund (including purchase price and original shipping fees) is issued to your original payment method.
     
  • If already shipped: Cancellations are not possible; follow the return process (Section 2) once you receive the item.
     
 

8. Dispute Resolution

 
If you disagree with our return/refund eligibility decision, submit a dispute in writing to service@melindasuellc.com with additional evidence (e.g., photos, order details) within 7 business days of our decision notification. Our team will conduct a secondary review and provide a final resolution within 3 business days of receiving the dispute.
 

9. Changes to This Policy

 
Melinda Sue LLC reserves the right to update, modify, or revise this Return & Refund Policy at our sole discretion, at any time. Any changes will be effective immediately upon posting the revised policy on our website (https://melindasuellc.com/). Your continued use of our website and purchase of our products after changes are posted constitutes your acceptance of the revised policy. We encourage you to review this policy periodically before making a purchase.
 

10. Contact Us

 
For any questions, concerns, or to initiate a return, exchange, or cancellation request, contact our customer service team:
 
Melinda Sue LLC
 
544 Chaney Grove Rd
 
Timmonsville, SC 29161
 
Email: service@melindasuellc.com
 
We aim to respond to all return/refund-related inquiries within 1–2 business days (excluding weekends and U.S. federal holidays).